At Roelanii's Designs, I am committed to protecting the privacy and security of my customers' personal information. This Privacy Policy outlines how I collect, use, disclose, and safeguard your information when you use my services or visit my shop. Please read this policy carefully to understand my practices regarding your personal information and how I will handle it. By using my services or accessing my shop, you consent to the practices described in this Privacy Policy.

Information I Collect

When you use my services or visit my shop, I may collect various types of information, including:

Personal Information: This includes your name, email address, postal address and any other information you provide voluntarily when you make a purchase or communicate with me.

Use of Information

I use the information I collect for the following purposes:
2.1 To Provide and Improve Our Services: I use your information to process your orders, communicate with you, and fulfil your requests. I also use this information to improve my services. The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose.

2.2 To Ensure Compliance with Policies: I may use your information to enforce my policies, terms of service, and any legal obligations.

2.3 To Send Promotional Communications: With your consent, we may send you promotional emails or other communications about new products, special offers, or other updates. You can opt-out of these communications at any time.

Sharing of Information

We may share your personal information with third parties in the following circumstances:
3.1 Service Providers: We may share your information with trusted third-party service providers (i.e delivery companies) who assist us in operating our business, conducting transactions (Paypal), and providing services to you. These service providers are obligated to keep your information confidential and secure.

3.2 Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also disclose your information to protect our rights, privacy, safety, or property, or those of others.

Data Security

We take the security of your personal information seriously and implement reasonable safeguards to protect it. I retain personal data related to orders or customer queries for 6 years. After this time I will delete your data from my records.

Your Choices and Rights

You have certain choices and rights regarding your personal information:

5.1 Access, Update, and Correct: You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted.

5.2 Opt-Out: You can opt-out of receiving promotional communications from me by contacting me.

You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. In addition to my own privacy policy, if you pay with PayPal, your data will be protected by PayPal's privacy policy.